New Delhi: Tata Consultancy Services (TCS) invites professionals to India’s largest IT company by market capitalization as ‘Service Desk Role Executive’. At TCS, the job of a Service Desk Role Executive is to provide support to global customers. Candidates with good communication skills are required for the position.
The person is responsible for reviewing, responding, updating and allocating tickets within the ticketing system. If you intend to apply for the position of Service Desk Role Executive, please keep the following information in mind:
Educational Qualification for Service Desk Role Executive
Candidates applying for the position of Service Desk Role Executive must have a minimum of a Bachelor of Arts (BA) degree. This means that candidates must be a minimum of graduates in order to apply for the job.
Deadline for application
The last application date for the position of Service Desk Role Executive at TCS is September 30, 2021.
Desired experience for job
Candidates applying for the position must have a minimum of more than one year of experience providing Service Desk support in the International Voice process.
Job Description of Service Desk Role Executive
The job requires employees to provide on-call support to the tech giant’s global customers. The candidates will have to solve the questions of the customers in a professional manner to ensure customer satisfaction.
In addition, candidates must have the talent to explain technically complex matters to clients in simple language. This also requires the candidate to be able to understand technical details so that the issues can be easily resolved over the phone. Also Read: ZEEL-Sony Pictures Merger: Here’s Why The Deal Is Extremely Profitable For Shareholders, Stakeholders
Candidates with problem-solving skills have an edge on the job. Other skills desired for the job include prioritization and collaboration. Also read: Supertech MD faces 3 years in prison for not repaying home buyer